Excel -Tally software privacy & Refund policy

General

At Excel-tally Software, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Our practice with respect to the use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to using Excel-tally Software Product / Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. This Privacy Policy Statement applies exclusively to www.excel-tally.com and it’s products & services.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact on email@excel-tally.com or admin@excel-tally.com

Personal Information

During the Registration Process for creating a user account, we request for your name, mobile number and email address. which will be used solely for the purpose of providing access to your user Software. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement.

Data / Contents of your User Software

We never stores user data like data uploaded in form of excel files. Each data you have been process on your System Only we only check your software Activation status online. In case you still have any concern regarding our data you can reach us on email@excel-tally.com or admin@excel-tally.com or you can request a technical audit with us.

Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

We are using www.payumoney.com & www.instamojo.com as a payment gateway partner. You may visit them to know more about your queries related to payments and use of your financial information

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Excel-Tally Software Product / Services, kindly contact Excel-Tally Software Customer Support Services at email@excel-tally.com or admin@excel-tally.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Contact Us

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at email@excel-tally.com. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

This certification covers our collection, use and disclosure of information we collect through our website www.excel-tally.com through Excel-Tally Software Product / Services. The use of information collected through Excel-Tally Software Product / Services shall be limited to the purpose of providing the Excel-Tally Software Product / Services to you.

Excel-Tally Software acknowledges that you have the right to access your Personal Information. Excel-Tally Software has no direct relationship with the individuals whose personal data it processes. If you are an individual user of Excel-Tally Software Product / Services, you can directly contact Excel-Tally Software to correct, amend, or delete inaccurate data. In other cases, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct such query to his data controller who may be a customer of Excel-Tally Software Product / Services. If requested to remove data we will respond within a reasonable time frame. We will retain Personal Information we process on behalf of our customers for as long as needed to provide Excel-Tally Software Product / Services to our customers. Excel-Tally Software will retain Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Excel-Tally Software may transfer Personal Information to third party service providers that help us in providing the Excel-Tally Software Product / Services. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy Statement regarding notice and choice and the service agreements with you.

Refund Policy Terms & Conditions

If you are having an issue with a product, there may be other options before requesting a return

-If you’ve purchased and downloaded software, and need assistance with installation and/or activation, please email admin@excel-tally.com or call us on +919137888216.

– If you require Technical Support with a Excel-Tally Software Product, please email admin@excel-tally.com or call us on +919137888216.

– If you require Support using a product please look in the help section of that product for the online manuals or admin@excel-tally.com or call us on +919137888216.

-If you’d like to return your purchase made in the last 07 days please email us on : email@excel-tally.com clearly stating your reasons.

– Please contact us within 07 days of your purchase to receive a refund. In 07 days your refund will be subject to processing Amount as Rs.1000/- for the Basic Version, Rs.2000/- for Standard, Rs.3000/- for Professional Version & E Commerce Version, Rs.5000/- for Ultimate Version,

After 07 Days from Purchase no Refund will be process.

-After receiving your refund, you agree to uninstall and/or stop using any Excel-Tally Software Product for which you no longer possess a valid license for. Excel-Tally Software reserves the right to disable any Product Account, product keys, vouchers and/or serial numbers issued for the refunded products